Delivery & Returns

At D'AVENIR, every piece is made to order.

Rather than keeping jewelry in stock, each piece is crafted specifically for the person who will wear it. This allows us to work more thoughtfully, reduce unnecessary production and focus on craftsmanship rather than inventory.

Production & Delivery

Every D'AVENIR piece is crafted to order in Sweden.

Our standard production time is 4 to 6 weeks from the date your order is confirmed. This delivery period is part of your order. If your piece requires additional time, we will always let you know before production begins.

Once completed, your order is carefully packaged and shipped using insured delivery with tracking. Delivery times vary depending on your destination and selected shipping method.

Shipping

We offer insured shipping with tracking within Sweden and to the rest of the EU. Shipping outside the EU may be available on request.

No customs duties or import fees apply to deliveries within the EU. For deliveries outside the EU, local customs duties, taxes or import fees may apply depending on the destination country, and these are the responsibility of the customer.

Returns

You may return most pieces within 14 days of receiving them. We offer this whether or not the statutory right of withdrawal under the Swedish Distance Contracts Act (distansavtalslagen) applies to your particular order.

How to return a piece

1. Complete our return form within 14 days of receiving your piece, or email us at contact@daveniratelier.com.
2. We arrange insured return shipping and send you the documentation you need. Please do not send jewelry back uninsured.
3. Once your piece reaches us we refund the full purchase price within 14 days, to the payment method you used.

Start a return here: Return a piece.

Pieces we cannot take back

The following pieces are outside both the statutory right of withdrawal and our voluntary return policy, because they are made to your own specifications and cannot be offered to anyone else:

• bespoke pieces designed for you through private consultation
• pieces engraved at your request
• pieces made to measurements or specifications outside our standard options
• pieces we have resized at your request

Condition of returned pieces

You are welcome to examine a piece as you would in a shop. A piece returned with signs of wear, damage or alteration may receive a reduced refund reflecting the loss in value.

For further information, please refer to our Terms & Conditions.

Questions

If you have any questions before placing your order, we are always happy to help.