Terms & Conditions

These Terms & Conditions describe the agreement between you and D'AVENIR when placing an order through our website or during a private consultation.

Your Statutory Rights

Nothing in these Terms & Conditions limits or excludes your mandatory rights under Swedish consumer protection legislation. Where anything here conflicts with those rights, your statutory rights apply.

Products

Every D'AVENIR piece is made to order.

As every piece is individually crafted using natural materials, slight variations in diamond appearance, precious metals and finishing may occur. Product images are intended as a guide and should not be regarded as exact representations of the finished piece.

These natural differences are part of the character of fine jewelry and should not be considered defects.

Pricing & Payment

All prices are shown in Swedish kronor (SEK) and include VAT. The price shown when you place your order is the final price for the piece; any shipping cost is shown separately before you pay.

Payment is processed securely through our payment partners. Your order becomes binding once payment has been authorised and we have issued your order confirmation.

Production & Delivery

Every D'AVENIR piece is made to order in Sweden. Our standard production time is 4 to 6 weeks from the date your order is confirmed, and by placing an order you agree to that delivery period. If a piece needs longer, we will tell you before production begins. Shipping and delivery are described in our Delivery & Returns policy.

Returns & Right of Withdrawal

You may return most pieces within 14 days of receiving them. We offer this whether or not the statutory right of withdrawal under the Swedish Distance Contracts Act (distansavtalslagen) applies to your particular order.

To return a piece, complete our return form within 14 days of delivery, or write to us at contact@daveniratelier.com. We arrange insured return shipping and send you the documentation you need. Once the piece reaches us we refund the full purchase price within 14 days, to the payment method you used.

You can also use the form directly: Return a piece.

The following pieces are outside both the statutory right of withdrawal and our voluntary return policy, because they are made to your own specifications and cannot be offered to anyone else:

bespoke pieces designed for you through private consultation
pieces engraved at your request
pieces made to measurements or specifications outside our standard options
pieces we have resized at your request

You are welcome to examine a piece as you would in a shop. A piece returned with signs of wear, damage or alteration may receive a reduced refund reflecting the loss in value.

Bespoke Commissions

Bespoke pieces developed through private consultation may require your written approval of a quotation, drawing or specification before production begins.

You may cancel a bespoke commission after approval. Because the piece is made for you and cannot be offered to another client, we are then entitled to compensation for the work already carried out, the materials and stones committed to your piece, and our loss of profit, in line with the Swedish Consumer Sales Act (konsumentköplagen). We will always tell you what that amounts to before you decide.

Complaints

If a piece is defective or does not match what was agreed, you have three years from delivery to make a complaint (reklamation) under the Swedish Consumer Sales Act (konsumentköplagen). Please contact us as soon as you notice the problem.

For the first two years after delivery, a defect is presumed to have been present at delivery unless we can show otherwise.

If we cannot resolve a complaint together, you can refer the matter to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, arn.se. We follow ARN's recommendations. If you live in another EU country, you can also contact the European Consumer Centre in your country.

Care & Service

Every D'AVENIR piece is crafted to last for generations. We recommend treating your jewelry with care and following our care recommendations to preserve its appearance over time.

If your jewelry requires servicing, cleaning or maintenance, please contact us and we will be happy to assist.

Ring Resizing

We understand that finding the perfect fit can sometimes require a small adjustment.

For engagement rings and plain wedding bands, we offer one complimentary resizing within 30 days of delivery. This does not apply to eternity bands or designs that cannot be resized due to their construction. Please note that once we have resized a ring for you, it can no longer be returned.

Governing Law

These Terms & Conditions are governed by Swedish law.

If you are a consumer resident in another EU country, this choice of law does not deprive you of the protection of any mandatory consumer-law provisions that apply in the country where you live.

Contact

If you have any questions regarding these Terms & Conditions, please contact us at contact@daveniratelier.com.

Company Information